This page describes how House of Obagi handles information that we learn about consumers when consumers visit the web sites we operate (www.houseofobagi.com, www.houseofobagi.com.ph) or contact us by mail, phone, or email. Any personally identifying information you provide is voluntary. We use it to fulfill a request you make or to assist us in carrying out our business; it may be disclosed to others for such purposes.
If you visit our Web site to browse, read, or download information:
We automatically collect and store: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our sites.
We use this information only as anonymous aggregate data to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more useful. We do not use it to track or record information about individuals. Generally, we delete this information after one year.
We do not use persistent "cookies" or tracking mechanisms that collect personally identifying information on our sites. Session cookies are temporary files that are erased when you close all browsers. We use these session cookies for site management purposes. Accepting session cookies on our web site is voluntary; you may still use the site if you decline cookies.
If you choose to identify yourself when you call us, write to us, send us email, or use our secure online forms:
Information We Collect
We collect any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide to us.
In accordance with the Children's Online Privacy Protection Act (COPPA), when a visitor files a complaint online and indicates an age under 13, no personally identifying information is collected in conjunction with that submission.
How We Use and Disclose Information
• If you contact us to complain about a company, individual, or a particular practice, or to report that you have been a victim of identity theft:
• We make your complaint available to House of Obagi employees involved in law enforcement.
• We may share your complaint with a variety of government agencies worldwide that enforce consumer protection, competition, and other laws.
• We may share your complaint with certain private entities, including companies you may have complained about, to help address your complaint. If your complaint concerns identity theft or the accuracy of your credit report, we may share it with credit bureaus to help address your complaint or identity theft-related concern.
• When you submit a complaint, you may be contacted by our legal department, other law enforcement agencies, or any of the private entities to which your complaint has been referred.
• In other circumstances, including requests from government authorities, requests from private individuals or companies, during litigation, for routine agency uses subject to the Privacy Act, or under our access and public record rules, we may be required or authorized by law to disclose the information you provide.
If you want to get information about you or your company that may be in our records:
Under law, you have certain rights to get information about you or your company that may be in our records. For more information about the circumstances under which you can get and correct this information please contact us.
Here's what you should know about the security of the information you provide to us:
Email that you send us is not necessarily secure against interception. If your email communication includes sensitive information like your Social Security number, your bank account number, or your credit or charge card numbers, contact us through one of our secure online forms or by mail or telephone.